Legal

Terms and Conditions

Last updated: 15/06/2026

These Terms and Conditions (the “Terms”) govern your access to and use of the website https://alnoor.agency (the “Website”) and the concierge and lifestyle-management services (the “Services”) provided by AL NOOR PARTNERS L.L.C-FZ, operating under the brand VIP Noor Concierge (“we”, “us”, “our”). By using the Website or requesting the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or the Services.

Scope

These Terms apply to all visitors and clients. They incorporate by reference our Privacy Policy, Cookie Policy and Refund and Cancellation Policy. Where you receive a separate written engagement or quotation from us, that document and these Terms together govern the relevant Service, and the engagement prevails in the event of a conflict.

1. Definitions

“Client” means any person who requests or receives the Services.

“Supplier” means any third party whose products or services we arrange on your behalf, such as airlines, charter operators, hotels, transport, security, real estate agents, schools and event providers.

“Request” means an instruction from you asking us to arrange or provide a Service.

2. About our Services

We provide concierge and lifestyle-management services, including elite travel arrangement, real estate advisory, relocation support, private-jet charter and yacht rentals, event organisation and bespoke custom requests. In most cases we act as an intermediary and coordinator: we source, book and manage products and services supplied by Suppliers. Except where we expressly state otherwise in writing, the Supplier — not us — provides the underlying product or service, and your use of it is subject to the Supplier’s own terms.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract in order to use the Services. By requesting a Service you confirm that you meet these requirements and that the information you provide is accurate and complete.

4. Requests, quotations and confirmation

When you submit a Request, we will use reasonable efforts to arrange the Service. A Request becomes a binding arrangement only once we confirm it to you and, where applicable, you have approved the quotation and paid any required fee or deposit. Quotations are valid only for the period stated and may change if Supplier availability or pricing changes before confirmation.

5. Fees and payment

Our fees and any Supplier costs will be set out in our quotation or engagement. Unless agreed otherwise, payment is due before we confirm a booking or commit funds to a Supplier. Prices may be quoted in UAE Dirhams or another agreed currency and are exclusive of any applicable taxes or charges unless stated. Late or failed payment may result in cancellation of the arrangement, for which Supplier charges may still apply.

6. Your responsibilities

You agree to:

• provide accurate, complete and timely information, including for any companions or family members on whose behalf you instruct us;
• hold valid travel documents, visas, permits and insurance, and comply with the laws and entry requirements of any destination;
• obtain the consent of any other individual whose personal data you provide to us; and
• use the Services and the Website only for lawful purposes.

7. Third-party Suppliers

Because we act as an intermediary, the performance of the underlying products and services is the responsibility of the relevant Suppliers. We exercise reasonable care in selecting Suppliers, but we do not control them and do not guarantee their performance. We are not liable for the acts, omissions, delays, cancellations, insolvency or default of any Supplier, although we will use reasonable efforts to assist you in resolving any issue and in seeking any available remedy or refund from them.

8. Cancellations and refunds

Cancellations and refunds are governed by our Refund and Cancellation Policy and by the applicable Supplier terms. Some bookings are non-refundable or carry charges once confirmed. Please review that Policy before submitting a Request.

9. Intellectual property

The Website and its content — including text, graphics, logos, images and the VIP Noor Concierge name and branding — are owned by us or our licensors and are protected by applicable intellectual-property laws. You may not copy, reproduce, distribute or create derivative works from the Website or its content without our prior written consent.

10. Acceptable use of the Website

You agree not to use the Website in any way that is unlawful, that could damage or impair it, or that interferes with another person’s use of it. You must not attempt to gain unauthorised access to the Website, its servers or any connected system, and you must not transmit malicious code or use the Website to send unsolicited communications.

11. Disclaimers

The Website and the Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we make no warranties, express or implied, that the Website or Services will be uninterrupted, timely, secure or free of errors, or that any particular Supplier, booking, availability or outcome will be achieved. Any descriptions, images or estimates on the Website are for general information only.

12. Limitation of liability

To the maximum extent permitted by applicable law, our total liability to you arising out of or in connection with the Website, the Services or these Terms — whether in contract, tort (including negligence) or otherwise — shall not exceed the amount of the fees you have paid to us for the specific Service giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profit, revenue, opportunity, data or enjoyment, even if advised of the possibility of such loss. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

13. Indemnification

You agree to indemnify and hold us, our directors, officers, employees and agents harmless from any claim, loss, liability or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Website or Services, or your breach of any applicable law or third-party rights.

14. Privacy and data protection

We process personal data in accordance with our Privacy Policy and with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data of the United Arab Emirates. By using the Services, you acknowledge that arranging a Service may require us to share your data with Suppliers, including outside the UAE, as described in our Privacy Policy.

15. Force majeure

We are not liable for any failure or delay in performing our obligations where this is caused by events beyond our reasonable control, including natural disasters, severe weather, epidemics or pandemics, war, civil unrest, terrorism, strikes, governmental action, travel restrictions, or failures of Suppliers, communications or infrastructure.

16. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, the Website or the Services, are governed by the federal laws of the United Arab Emirates as applicable in the Emirate of Dubai. The courts of Dubai shall have jurisdiction, save where mandatory law provides otherwise.

17. Changes to these Terms

We may update these Terms from time to time. The current version is always available on the Website, and the “Last updated” date shows when it last changed. Your continued use of the Website or Services after a change takes effect constitutes acceptance of the updated Terms.

18. Contact us

Questions about these Terms should be sent to us at: